SHIPPING & RETURNES
Products ordered on south25.store are fulfilled by Printify. Shipping time depends on product availability and delivery destination. Once an order is fulfilled and shipped, it is delivered to the end address. Shipping times and costs are displayed during checkout. Shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products. It takes 2 -7 business days to create a product and fulfil an order. Depending on your order’s destination and fulfillment location, customers might have to pay customs fees. The fees vary depending on the order value, country limits, and other factors.
RETURN & EXCHANGE POLICY
Products ordered on sout25.store are fulfilled by Printful. Therefor, Printful's Return Policy will apply to all purchased products.
PRINTFUL RETURN POLICY:
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If the customers notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to the customer. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address - If the end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. The customer will be liable for reshipment costs once we have confirmed an updated address with the customer (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and the customer will be liable for the cost of a reshipment (if and as applicable).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer - It is best for the customer to contact south25.store before returning any products. Except for Customers residing in Brazil, Printful do not refund orders for buyer’s remorse. No exchanges of face masks and products in another size will be accepted. Customers residing in Brazil and regretting a purchase must contact Printful's Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read Printful's